Customer Care

WHERE CUSTOMERS COME FIRST

    OUR COMMITMENT TO CUSTOMER SERVICE EXCELLENCE:

    • We are always putting our customers first
    • We provide well trained and easily identifiable staff
    • We provide accurate and up to date customer information
    • We are open and available to customers until the advertised closing time
    • We are committed to continually improving our service

    OUR COMMITMENT TO CUSTOMER SERVICE EXCELLENCE:

    • We recognise and respond to our customers'€™ individual needs
    • We endeavour to provide customers with the assistance they need to access our services and make their visit special

    OUR COMMITMENT TO ACTING ON CUSTOMER'S FEEDBACK:

    • We listen carefully to what our customers tell us and welcome complaints and comments
    • We promise to investigate any complaints within 5 working days
    • We are committed to learn from our customer’s comments and improve our service as a result

    YOU CAN HELP US BY:

    • Providing us with all the information we need to help you
    • Asking us if you are unsure of anything
    • Informing us if you have any special needs
    • Telling us how we can improve our service

    HOW TO CONTACT US:

    • Write to:
    • Suzy Wood, Centre Director,
    • Centre Court Shopping Centre,
    • Management Office,
    • 4 Queens Road,
    • Wimbledon SW19 8YA
    • Phone: 020 8944 8323
    • or Email: comments@centrecourtshopping.co.uk
    • Use our Suggestion Box at the Information Desk on the upper shopping level or submit your suggestions using the form below: